Returns & Exchanges
TOTEME offers a 14-day return policy from the date of delivery, ensuring that your items remain in their original, unworn condition with all tags attached. We provide a seamless return process to maintain the curated experience of our collections.
Initiate Return
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Prepare Package
Place the items in their original packaging and attach the pre-paid shipping label provided in your original order or via the portal.
Drop Off
Schedule a collection or drop off your package at an authorized courier point, ensuring you keep the tracking receipt for your records.
Refund Processing
Once our warehouse receives and inspects your return, a refund will be issued to your original payment method within 5-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing