Frequently Asked Questions
Everything you need to know about your TOTEME experience.
What are your shipping destinations and delivery times?
We offer worldwide shipping via premium couriers. Domestic orders typically arrive within 2-4 business days, while international deliveries range from 3-7 business days depending on the destination.
What is your return policy?
You may return your items within 14 days of receipt. Products must be in their original condition, unworn, and with all tags attached to be eligible for a full refund.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Klarna in selected regions.
How can I track my order?
Once your order has been dispatched, you will receive a shipping confirmation email containing a tracking link to monitor your package's progress in real-time.
Are your products ethically produced?
Transparency and responsibility are core to our process. We work with specialized ateliers across Europe and Asia that adhere to high social and environmental standards to ensure the longevity of our pieces.
Do I need to pay duties and taxes on international orders?
For most regions, duties and taxes are included in the final price at checkout. If your destination is 'Delivery Duty Unpaid' (DDU), you will be responsible for local customs fees upon arrival.